Returns Policy at Amaré Atelier
We want your shopping experience at Amaré Atelier to be completely satisfying. However, if the product doesn’t meet your expectations, you can return it. The buyer bears the cost of returning the product in case of contract withdrawal.
1. Return period
You have 14 days to return the item without giving a reason. This period starts from the day you received the package.
2. Return Conditions
Returned items must meet the following conditions:
- Must show no signs of use.
- Must have all original tags and labels attached.
- Must be in pristine condition.
3. How to Return? Step by Step
- Notify us about the return: Send your withdrawal notice to our email address amareatelier@wp.pl. You can use the withdrawal form template attached to our Store Terms and Conditions, but this is optional.
- Prepare the package: Pack the item you’re returning, ensuring it’s safely wrapped. Include proof of purchase (such as receipt or order number) to help us identify your return.
- Send the item: Ship the package to:
Oliwia Żyto Amaré Atelier
ul. Jeżynowa 9
62-069 Palędzie
marked “RETURN”.
4. Return Costs
The customer is responsible for direct return shipping costs. We do not accept cash on delivery shipments.
5. Refund
Refunds will be processed within 14 days of receiving the returned item. The money will be refunded using the same payment method used for the purchase, unless otherwise agreed.
6. Exceptions to Return Rights
Return rights do not apply to products made to your special order or personalized items. For hygiene reasons, lingerie can only be returned if unused and with original protective packaging intact.
